1. How can I place an order?
You can place an order directly on our website by adding products to your cart and completing checkout with your preferred payment method.
2. How long does delivery take?
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Domestic Orders: Usually delivered within 5–7 working days.
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International Orders: Usually delivered within 10–15 working days, depending on the destination and customs clearance.
3. How do I track my order?
Once your order is shipped, you will receive an email or SMS with the tracking number and courier details. You can track it on the courier partner’s website.
4. What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and wallet payments. For international orders, payments can be made via credit/debit cards or PayPal (if enabled).
5. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not possible. Please contact our customer care for assistance.
6. What is your return/refund policy?
Products can be returned within 7 days of delivery if they are unused, unwashed, and in original condition. Refunds are processed within 5–7 working days after approval.
7. Do you offer exchanges?
Yes, we offer exchanges for damaged, defective, or wrongly delivered products. For size or preference issues, please contact our support team.
8. Are there any items not eligible for return?
Yes, clearance sale items and stitched catalog items are not eligible for returns/refunds unless received in damaged condition.
9. Do you ship internationally?
Yes, we ship worldwide. International shipping charges and delivery times vary depending on the country.
10. How do I contact customer support?
You can call us at +91 9712882172(9 AM – 6 PM IST, Monday to Saturday).